News tagged as: Claire Bonniol
Service culture: the key to success
Companies are nowadays more and more aware of the importance of service culture. However, they do not always have the internal skills or resources to improve or sustain it. The HEC alumni magazine met Claire Bonniol, Managing Director UK and Alexis Grabar (MBA.02), Founding Partner of Académie du Service UK, a company specialized in service […]
Alexis Grabar joins Hiveworks as non-executive director (2017)
Mission Finding a new board member for Hiveworks. Hiveworks Hiveworks is a service design studio (ex-Orange Digital) studying experiences among customers, brands and their supporting systems to identify issues and opportunities. Challenges Developing a new business in the aviation industry Setting-up a development strategy for 2018-2019 Story Hiveworks and AviaMediaTech were introduced by CXBHUB, the latest […]
CXBHUB, incubating a Cx/Ex consultancy (2017-now)
Mission Launch, support & grow a Cx/Ex consultancy. CXBHUB CXBHUB is a fresh consulting model for customer excellence, combining ‘plug-and-play’ customer/employee experience solutions with strategic consulting. Challenges Create a new model of Cx/Ex consulting business Sign partnerships with excellence partners Fundraise and grow the company Story Once the Academie du Service UK experience was over, […]
Académie du Service UK, setting up a UK branch (2015-2017)
Mission Incubating Académie du Service International, starting with a UK branch to develop international business Académie du Service Since 2004, Académie du Service France offers customer experience/employee engagement consulting services, Training and Research& Development to more than 200 companies. Challenges Develop & launch a branch in a new country Understand a new & very competitive […]