News tagged as: User
Service culture: the key to success
Companies are nowadays more and more aware of the importance of service culture. However, they do not always have the internal skills or resources to improve or sustain it. The HEC alumni magazine met Claire Bonniol, Managing Director UK and Alexis Grabar (MBA.02), Founding Partner of Académie du Service UK, a company specialized in service […]
CXBHUB, incubating a Cx/Ex consultancy (2017-now)
Mission Launch, support & grow a Cx/Ex consultancy. CXBHUB CXBHUB is a fresh consulting model for customer excellence, combining ‘plug-and-play’ customer/employee experience solutions with strategic consulting. Challenges Create a new model of Cx/Ex consulting business Sign partnerships with excellence partners Fundraise and grow the company Story Once the Academie du Service UK experience was over, […]